Regulation of the private rented sector – Steve Harriott, Trustee of TDS Charitable Foundation
Best practice for letting agents
The Private Rented Sector Code of Best Practice was published to promote best practice in the letting and management of private rented sector housing in England. This is a cross-industry code was written in association with 17 leading industry bodies and the Minister for Housing.
- Private Rented Sector Code of Best Practice
- Improving the Private Rented Sector and Tackling Bad Practice: A Guide for Local Authorities – This government guide is targeted at local authorities but contains very useful information for agents and landlords.
Other codes of practice:
- The Property Ombudsman: Code of Practice for Residential Letting Agents
- Association of Residential Letting Agents (ARLA) Code of Practice
- RICS Rules of Conduct for Firms
From 27 May 2015 letting agents in England must display all fees to landlords and agents on websites and in offices. This is introduced by the Consumer Rights Act 2015.
- Download templates for displaying letting agent fees (ARLA)
- Read government guidance on the Consumer Rights Act 2015
- Read ARLA’s guidance on the Consumer Rights Act 2015
As of 1 October 2014 all letting and management agencies must be a member of a redress scheme. Three schemes are available:
A number of professional bodies exist to promote best practice in the private rented sector:
- Royal Institution of Chartered Surveyors (RICS)
- Association of Residential Letting Agents (ARLA)
- National Association of Estate Agents (NAEA)
- National Approved Letting Scheme (NALS)
- The Law Society
The SAFE Agent mark can be displayed by letting agents who protect tenant and landlord money through client money protection schemes.